Position Details

SUD Comprehensive Case Manager

Job Number: 469

Location: Odessa

Supervises: N

FLSA: Non-Exempt

Division: SUD

Salary:  $18.42 per hour.  Sign on bonus may be available.

Shift: M-F 8am - 5pm; may require a flexible work schedule; Assigned work hours may change as the needs of the agency and clients change

Driving required: Y

Travel required: Y

Settings: office, field

POSITION SUMMARY/JOB PURPOSE:

The SUD Comprehensive Case Manager provides Comprehensive Case Management Services (CCMS) to individuals eligible for intensive residential substance abuse services. This position will reduce or eliminate barriers to treatment, enhance motivation, encourage treatment retention, and strengthen resources for recovery by concurrently addressing other personal needs and by providing referrals and linkage to appropriate services. The SUD Comprehensive Case Manager encourages individuals to focus on and remain engaged in long-term recovery. 

This position works independently, under limited supervision, reporting major activities through periodic meetings.

EDUCATION, EXPERIENCE, OTHER QUALIFICATIONS:

Education Required: High School Diploma or GED.

Experience Required:  At least 2 years experience working in the field of substance use disorder treatment or mental illness.

Registration, Certification, Licensure or other Qualifications Required: 

  • Must maintain a valid Texas Driver's license, auto liability insurance and a driving record acceptable to PermiaCare's insurance requirements.
  • Required to pass criminal history and background checks as well as pre-employment drug screen.
  • Must obtain Certified Peer Support Specialist certification within 1 year of hire.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide direct support services to clients per CCMS contract, helping clients navigate PermiaCare and other systems of care within the community.
  • Use evidence-based models to enhance the delivery of support services.
  • Transport individuals as needed.
  • Assist with understanding and communicating with medical personnel.
  • Complete required documentation within 24 hours of service delivery.
  • Provide pre-treatment services as a strategy in the CMBHS Service plan unless the CCMS strategies are resolved.
  • Provide weekly communication with the client/participant and/or the client's/participant's advocate while on the intensive residential treatment waitlist.
  • Develop and document a Service Plan in collaboration with the participant based on the areas of impact and resulting needs identified in the CMBHS Case Management Assessment or program Assessment.
  • Provide Interim Services either directly or through referral to clients/participants on the intensive residential treatment waitlist, including all ancillary services. 
  • Provide coordination of services to address the client's need for a dependent child/children in preparation of treatment admission.
  • Meet unit performance measures or targets.
  • Maintain assigned caseload of individuals with substance abuse disorder.
  • Coordinate services to designated caseload.
  • Enter accurate and appropriate documentation of services within timeframe required.
  • Maintain confidentiality of sensitive records and treatment information, client files and protected health information in compliance with HIPAA, laws, rules and regulations, and established procedures.
  • Maintain regular and reliable physical on-site attendance. Regular attendance, dependability, and promptness are required for the scheduled work day 100% of the time, to ensure consistency and completeness of program's processes.
  • Comply with the Abuse, Neglect, and Exploitation policy and reporting requirements.
  • Adhere to the Code of Conduct and Standards of Behavior policy requirements.
  • Establish and maintain effective work relationships with individuals served and their families, supervisors, co-workers and visitors by demonstrating cooperative, courteous and respectful behavior at all times.
  • Communicate regularly with supervisor.
  • Open and process mail/email in a timely manner.
  • Answer phone, collect phone messages and respond to requests timely and accurately.
  • Maintain safe and clean working environment by complying with procedures, rules and regulations.
  • Perform all work functions and interactions using a trauma informed approach.
  • Display professionalism when representing PermiaCare and the program in the community.
  • Maintain compliance with legal requirements and company policies and procedures.
  • Maintain valid and current driver's license, auto insurance, acceptable driving record and reliable transportation at all times. Driving may be required for this position.
  • Complete all training as assigned prior to due date.
  • Other duties as assigned.

MARGINAL DUTIES AND RESPONSIBILITIES (these duties are not designated as essential for the purposes of ADA; they are still required duties):

  • Support acquisition and utilization of skills needed to facilitate client recovery.
  • Promote the knowledge of available service options.
  • Facilitate the development of a sense of wellness and self-worth in clients.
  • Support clients and encourage them to utilize choice and voice in their treatment.
  • Assist with maintaining cleanliness of job sites.
  • Ensure that all client records are in safe and appropriate locked files.
  • Fill in for other SUD staff as needed.
  • Make appropriate referrals.
  • Provide translation, if applicable.
  • Participate in community activities and/or attends community meetings as needed.
  • Participate in workgroups and committees as assigned.

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:

  • Ability to address behavioral health disparities in the program service area.
  • Ability to increase opportunities for substance users, including opioid users, to reduce harms related to substance use.
  • Ability to increase retention in substance use and mental health services.
  • Ability to help individuals address medical needs, including helping individuals who desire change to build a foundation for their recovery.
  • Knowledgeable and competent in discussing HIV, HCV, and other associated communicable diseases.
  • Knowledge of available community resources.
  • Ability to work with diverse populations.
  • Ability to establish and maintain effective working relationships with clients, staff and the public.
  • Ability to help individuals who desire change to build a foundation for their recovery.
  • Ability to provide all services and activities with individuals in a respectful, non-threatening, non-judgmental, and confidential manner.
  • Knowledge of HIPAA and ability to protect confidentiality.
  • Effective multi-tasking skills.
  • Good organizational skills.
  • Welcoming, positive behavior.
  • Ability to express self clearly and effectively, orally and in writing.
  • Effective time management skills.
  • Exceptional customer service skills, including positive attitude.
  • Cultural sensitivity.
  • Dependable attendance and punctuality.
  • Trauma informed.
  • Flexibility and adaptability to different work environments.
  • Excellent computer skills, including Word, Excel, Outlook, and Electronic Health Records (EHR).
  • Reading and comprehending.
  • Reasoning and analyzing.
  • Ability to coordinate with various inter-agency personnel.
  • Ability to fulfill PMAB and CPR/First Aid requirements.
  • Ability to work independently.
  • Good interpersonal skills, including ability to build rapport with individuals including co-workers.
  • Ability to display comfort in interacting with individuals of diverse cultural, ethnic and economic backgrounds and with social service, healthcare, educational and criminal justice organizations, as needed.
  • Ability to acquire and utilize new skills as the job requires.
  • Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a spirit of teamwork.
  • Ability to maintain highly confidential information.
  • Ability to remain calm in stressful situations.
  • Ability to plan and schedule work and implement directives without constant supervision.
  • Model professionalism by appropriate dress, language, ethics and work habits.
  • Ability to drive personal and/or company vehicle.  This position may require travel to agency program sites, community and residential sites, and/or locations outside the PermiaCare catchment area.  This position may require transport of agency individuals and/or individuals served.

PHYSICAL REQUIREMENTS:

Abilities Required:

  • Light Lifting, under 15 lbs
  • Light Carrying, under 15 lbs
  • Walking
  • Standing
  • Sitting
  • Operating office equipment
  • Operating motor vehicle
  • Ability to see
  • Hearing (with aid)
  • Ability to write
  • Ability to count
  • Ability to read
  • Ability to tell time

Other (specify):  driving required. May require some travel after hours and overnight.

WORKSITE CONDITIONS:

  • Travel
  • Inside
  • Outside
  • Long or irregular hours
  • Working closely with others
  • Working alone

ADA Statement:  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EEO Statement:  PermiaCare is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.

This job description is not designed to cover or contain a comprehensive list of duties, activities or responsibilities that are required of the employee for this job.  Duties, activities and responsibilities may change or new ones may be assigned at any time with or without notice. This job description does not constitute an employment contract with PermiaCare.  Employment is at-will. 

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