Job Number: 172
Location: Midland
Supervises: N
FLSA: Non-Exempt
Division: MH
Salary: $14.67 per hour. Sign on bonus may be available.
Shift: M-Th 7:30am - 5:30pm F
8am -12pm; Assigned work hours may change as the needs of the agency and clients
change
Driving required: Y
Travel required: Y
Settings: office
POSITION SUMMARY/JOB PURPOSE:
The Medical Assistant Specialist
is responsible for performing clerical and administrative duties for both the
Primary Care and Bridges Behavioral Health clinics. This position will answer phones, schedule
medical appointments, take messages, data enter notes, contact clients to
notify of pending appointments, pull records for staff, screen charts for
deficiencies, file/scan forms to charts, perform benefits eligibility
determination, obtain authorizations, post payments/charges, and accurately
process third party billing activity.
The Medical Assistant Specialist will coordinate basic medical and
non-medical aspects of a patient's treatment by triaging, preparing and
sanitizing patient rooms for use, performing basic laboratory procedures/tests,
conducting comprehensive medical history interviews with individuals with
mental illness, and educating and managing medications with provider
instructions.
This position works independently,
under limited supervision, reporting major activities through periodic
meetings.
EDUCATION, EXPERIENCE, OTHER
QUALIFICATIONS:
Education Required: High School Diploma or GED. CNA or CMA
certification.
Experience Required: At least 6 months experience in a healthcare
setting.
Registration, Certification,
Licensure or other Qualifications Required:
- Must maintain a valid Texas
Driver's license, auto liability insurance and a driving record acceptable to
PermiaCare's insurance requirements.
- Required to pass criminal history
and background checks as well as pre-employment drug screen.
- Valid and current Texas Certified
Nursing Aide (CNA) or Certified Medication Aide (CMA) certification.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Perform benefits eligibility
determinations by calling insurance company or reviewing website.
- Ensure all patient charges,
including labs are entered into the billing system and reconciled on a daily
basis.
- Follow up on denied claims.
- Collect blood, urine, fecal
cultures and other lab specimens, log the specimens, and prepare them for
testing.
- Investigate and resolve
differences revealed from reports.
- Screen charts for deficiencies.
- Collect vital signs and accurately
document data entry.
- Perform general office duties,
such as answering telephones, taking messages and greeting patients.
- Schedule and confirm appointments.
- Prepare vaccines and other
equipment used for routine diagnostic tests (EKG, breathing treatments) as
directed by provider orders.
- Administer vaccines as directed by
provider orders.
- Follow up on patient calls, lab
results, patient questions, and authorizing drug refills, while providing
prescription information to pharmacies weekly.
- Meet unit performance measures or
targets.
- Enter accurate and appropriate
documentation of services within timeframe required.
- Maintain confidentiality of
sensitive records and treatment information, client files and protected health
information in compliance with HIPAA, laws, rules and regulations, and
established procedures.
- Maintain regular and reliable
physical on-site attendance. Regular attendance, dependability, and promptness
are required for the scheduled work day 100% of the time, to ensure consistency
and completeness of program's processes.
- Comply with the Abuse, Neglect,
and Exploitation policy and reporting requirements.
- Adhere to the Code of Conduct and
Standards of Behavior policy requirements.
- Establish and maintain effective
work relationships with individuals served and their families, supervisors,
co-workers and visitors by demonstrating cooperative, courteous and respectful
behavior at all times.
- Communicate regularly with
supervisor.
- Open and process mail/email in a
timely manner.
- Answer phone, collect phone
messages and respond to requests timely and accurately.
- Maintain safe and clean working
environment by complying with procedures, rules and regulations.
- Perform all work functions and
interactions using a trauma informed approach.
- Display professionalism when
representing PermiaCare and the program in the community.
- Maintain compliance with legal
requirements and company policies and procedures.
- Maintain valid and current
driver's license, auto insurance, acceptable driving record and reliable
transportation at all times. Driving may be required for this position.
- Complete all training as assigned
prior to due date.
- Other duties as assigned.
MARGINAL DUTIES AND
RESPONSIBILITIES (these duties are not designated as essential for the purposes
of ADA; they are still required duties):
- Fill in for other nursing or
Bridges staff as needed.
- Attend staff meetings as needed.
- Inventory and order medical, lab
or office supplies or equipment.
- Provide translation, if
applicable.
- Participate in team meeting or
staffings.
- Participate in community
activities and/or attends community meetings as needed.
- Participate in workgroups and
committees as assigned.
KNOWLEDGE, SKILLS, ABILITIES AND
COMPETENCIES:
- Knowledge of mental illness and
treatment.
- General knowledge of nursing.
- Ability to operate telephone
system and basic office equipment.
- Ability to operate calculator.
- Knowledge of state and federal
laws as they pertain to physician's prescriptions and side effects of
medications.
- Knowledge of HIPAA and ability to
protect confidentiality.
- Effective multi-tasking skills.
- Good organizational skills.
- Welcoming, positive behavior.
- Ability to express self clearly
and effectively, orally and in writing.
- Effective time management skills.
- Exceptional customer service
skills, including positive attitude.
- Cultural sensitivity.
- Dependable attendance and
punctuality.
- Knowledge of trauma informed
theories, principles and practices.
- Flexibility and adaptability to
different work environments.
- Excellent computer skills,
including Word, Excel, Outlook, and Electronic Health Records (EHR).
- Reading and comprehending.
- Reasoning and analyzing.
- Ability to coordinate with various
inter-agency personnel.
- Ability to fulfill PMAB and
CPR/First Aid requirements.
- Ability to work independently.
- Good interpersonal skills,
including ability to build rapport with individuals including co-workers.
- Ability to display comfort in
interacting with individuals of diverse cultural, ethnic and economic
backgrounds and with social service, healthcare, educational and criminal
justice organizations, as needed.
- Ability to acquire and utilize new
skills as the job requires.
- Ability to work cooperatively and
productively with supervisor, individuals, co-workers, and groups of persons at
all levels of activity, contributing to a spirit of teamwork.
- Ability to maintain highly
confidential information.
- Ability to remain calm in
stressful situations.
- Ability to plan and schedule work
and implement directives without constant supervision.
- Model professionalism by
appropriate dress, language, ethics and work habits.
- Ability to drive personal and/or
company vehicle. This position may
require travel to agency program sites, community and residential sites, and/or
locations outside the PermiaCare catchment area. This position may require transport of agency
individuals and/or individuals served.
PHYSICAL REQUIREMENTS:
Abilities Required:
- Light Lifting, under 15 lbs
- Light Carrying, under 15 lbs
- Walking
- Standing
- Sitting
- Operating mechanical equipment
- Operating office equipment
- Operating motor vehicle
- Ability to see
- Hearing (with aid)
- Ability to write
- Ability to count
- Ability to read
- Ability to tell time
Other (specify): driving required. May require some travel
after hours and overnight.
WORKSITE CONDITIONS:
- Travel
- Inside
- Working closely with others
- Working alone
ADA Statement: Reasonable accommodations may be made to
enable individuals with disabilities to perform essential functions.
EEO Statement: PermiaCare is committed to hiring and
retaining a diverse workforce. We are proud to be an Equal Opportunity Employer,
making decisions without regard to race, color, ethnicity, national origin,
sex, sexual orientation, gender identity, religion, age, disability, veteran
status, genetic information, or any other characteristic protected by state or
federal law.
This job description is not
designed to cover or contain a comprehensive list of duties, activities or
responsibilities that are required of the employee for this job. Duties, activities and responsibilities may
change or new ones may be assigned at any time with or without notice. This job
description does not constitute an employment contract with PermiaCare. Employment is at-will.
#IN24